FAQ’s

I provide a wide range of administrative support services, including email management, appointment scheduling, booking processing, research and data entry. I work with all sorts of small businesses and organisations, and the variety is one of my favourite reasons for being a VA.

I also set up AI assistants for business owners who would rather not hand their admin to a person.

Full service information here

I take the time-consuming admin off your plate, things like managing bookings, replying to customer queries, organising your diary and doing research, so you can focus on delivering for your clients and growing your business. Think of me as the behind-the-scenes support keeping things running while you get on with what only you can do.

You only pay for the time and support you actually need, without the overhead of an in-house employee, things like office space, equipment, pensions or PAYE. You also get someone who’s already skilled up in this kind of work, rather than having to train someone from scratch.

I take confidentiality and data security very seriously, using secure, encrypted communication channels and cloud storage solutions to ensure your data is protected.

If we work together we will have a legally binding contract and data protection agreement.

As I process children’s and families’ data, I also hold a valid, up to date DBS check, which I’m happy to provide a copy of when we work together.

Absolutely! While many of my clients prefer the consistency of a monthly package, I am always happy to discuss one-off projects. These are quoted at a fixed rate based on the scope of the work needed.

Whatever works best for both of us and your business! We can communicate and collaborate through various tools such as WhatsApp, email, video calls, and project management platforms.

I am flexible and can adapt to the communication methods that work best for you. Regular updates and check-ins are a great way to make sure we both know exactly how things are going.

All sorts. My clients include makers and designers, workshop hosts, counsellors, instructors, community groups and charities. The admin is surprisingly similar whatever you do.

I have Professional Indemnity and Public Liability Insurance. I am also registered to process data with the Information Commissioners Office as per the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

I work primarily on a monthly retainer basis through my Packages (Gem 10, 15, or 20). This allows you to secure a set number of hours in my diary at the start of each month. For specific, one-off tasks, I also offer bespoke project-based pricing. AI set-up is quoted as a fixed price too. This structure helps you budget effectively with no hidden surprises at the end of the month.

To secure your dedicated time, packages are invoiced and payable at the start of each month. Once payment is received, your hours are locked into my schedule and we can dive straight into your tasks.

Because those hours are reserved exclusively for you, meaning I turn down other work to keep that space open, unused hours do not roll over to the following month. However, I will keep you updated on your time usage throughout the month to ensure we are making the most of our partnership.

If it looks like we’re going to exceed your package hours, I’ll let you know as soon as possible. Extra hours can be added at my standard rate (subject to availability), or we can look at moving you up to the next tier for the following month.

It depends on my capacity at the time, but I’ll always aim to get you started as quickly as I can, usually within two weeks at most. Get in touch and I can give you a clearer timeframe.

Either of us can end our agreement with 48 hours’ written notice, so you’re never locked into anything long-term.

Sometimes, with a light touch, for things like drafting or summarising notes. I always check everything myself, and I never put your customers' personal details into AI tools. My privacy policy has the details.

Yes. If a VA isn't right for you, I can set up an AI assistant in your own accounts instead. See how it works.